The grid reveals the invisible system that shaped every pixel of our work.

Listings at 93% completeness. Reviews replied to within hours. rStorefront, the hyperlocal funnel for 20+ Indian brands.


10 min read

·

Posted on Jun 29, 2026

Project

rStorefront

Industry

SaaS
Local marketing
Multi-location retail

Category

Product Design
UX Strategy
Design System
Information Architecture

Year

2022 - 2026 (continuing)

Author

Head of UX
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rStorefront dashboard

rStorefront is a hyperlocal presence platform for multi-location brands. It pulls every Google Business Profile a brand runs, from ten stores to four hundred, into one place to manage. Listings, reviews, microsites, virtual numbers, analytics. The work Google's native tools leave to spreadsheets once a brand crosses thirty locations.

We shaped what rStorefront became. Every pillar, designed end to end: the bulk engine that edits four hundred listings at once, the review system that replies in hours, the AI responder that shipped before Google's own, the microsite builder, the analytics that grew with how brands read their data. Strategy and interface, built together with the product team.



“ Today 20+ Indian brands run their presence on rStorefront. The platform earned that footprint. The design work is why it holds.”
What this delivered

8 product pillars, designed end to end.

8 product pillars, designed end to end.

Additional modules as AI responder, Geo Insights, Menu management & QSR.

Additional modules as AI responder, Geo Insights, Menu management & QSR.

Customer front and Admin for RetailFront, a hyperlocal e-Commerce platform.

Customer front and Admin for RetailFront, a hyperlocal e-Commerce platform.

1000+ screens delivered, for desktop-sm (1440) & desktop-lg (1920).

1000+ screens delivered, for desktop-sm (1440) & desktop-lg (1920).

132 primitives, 327 tokens, 11 text styles, 174 icons, 50+ component sets.

132 primitives, 327 tokens, 11 text styles, 174 icons, 50+ component sets.

Light and dark from launch, scalable to additional themes.

Light and dark from launch, scalable to additional themes.

Developed the platform in JavaScript, Laravel, PHP & more.

Developed the platform in JavaScript, Laravel, PHP & more.

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Shripat Sharma

Product & Strategy, Religare


“ OneCX helped us rethink our stock-broking app from the ground up. Their design direction, user flows, and visual overhaul brought a new level of simplicity and trust to our platform. ”

Building for a market the native tools weren't designed for

Google Business Profile is free. It surfaces business details across Search and Maps. For one location, the native interface works. For 400, it fragments.

Each location is its own review stream. Bulk operations are limited. Comparison across stores happens in spreadsheets, not the product. NAP consistency, duplicate suppression, role governance: each becomes an operations problem when scale crosses 30 locations.

The category isn't empty. Yext, Synup, MomentFeed, Birdeye and others sit in this space. Most are built for Western enterprise conditions: postcard verification on Western timelines, single-language customer bases, desktop-first usage patterns. None are built for India, where 80% of web traffic comes through mobile, reviews arrive in regional languages, and store counts at growing brands can swing from 10 to 400 in a year.



“ rStorefront was built for those conditions, by a team that lived them. ”
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Five pillars, three capability layers

rStorefront is a platform with five named pillars. Three capability layers sit across them.

01
Listings icon

Listings

Every store's GMB Profile in one inventory.

Business informationAttributesPhotosHoursVirtual mobile number assignment
02
Reviews icon

Reviews

Every review across every store, in one place.

Sentiment taggingCustom segmentsEscalation routingEmail-based response threads
03
Microsites icon

Microsites

A responsive website per store.

Generated from listing dataCustomised per locationPublished from one editor
04
Virtual Mobile Number icon

Virtual Mobile Number

A dedicated number per store.

Call attributionLead funnel data
(Currently paused for a rebuild.)
05
Analytics icon

Analytics

Across all four pillars, over time. From vanity metrics through to attribution.

Overall platformGeo Insights
AI Responder  icon
AI Responder

for reviews, inline in the reviews table.

Geo Insights icon
Geo Insights

for visibility by neighbourhood grid.

Vertical activation icon
Vertical activation

for food service brands, with the Menu Module and QSR onboarding.

Project

rStorefront

Industry

SaaS
Local marketing
Multi-location retail

Category

Product Design
UX Strategy
Design System
Information Architecture

Year

2022 - 2026 (continuing)

Author

Head of UX
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Your Product Deserves UX That Gets Smarter Every Sprint.